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Shilpa Bansal

Delivery Hero, Staff Software Engineer
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Shilpa Bansal is a Staff iOS Engineer at Delivery Hero, one of the world’s largest food delivery platforms. She has over 14 years of software development experience, with a Bachelor’s degree in Information Technology from India. Throughout her career, she has worked with a wide range of companies, from global enterprises like Walmart, Bank of America, and EA Games, to fast-paced startups, giving her a unique blend of large-scale systems expertise and agile product innovation.

At Delivery Hero, she focuses on performance, observability, and architecture improvements for Rider apps used across 70+ countries. She is an active contributor in mobile engineering leadership, shaping best practices, and driving cross-platform collaboration across multiple teams and brands.

Outside of work, she has a keen interest in developer communities and knowledge sharing, and is excited about contributing to the iOS ecosystem through talks, workshops, and mentoring the next generation of mobile engineers.

Beyond the Crash: From 46-Hour Detection to Real-Time Recovery

What's scarier than a mobile app crash? A silent failure. A broken payment flow, a black map screen, or a wallet that won't load. These "silent killers" don't trigger crash reports and can go undetected for hours, silently destroying revenue and operations.

In a 2024 analysis, our average time to detect a critical mobile incident was a staggering 46.21 hours. This delay represents a massive, unmeasured cost. This talk tackles this mobile "blind spot." We will explore a framework for "Critical Observability"—a strategy to proactively identify, monitor, and alarm on the core functions of your app, so you can stop an incident in minutes, not days.

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